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Business communication · A Level Business

Cambridge 9609, Paper 3 & 4. 330 questions, 2020 to 2026.

Topic
Year

Case studies and questions retyped from the original Cambridge material; Paper 3 mark schemes are cropped from the official mark scheme PDFs, Paper 4 mark schemes are retyped as text. A few 2020–2022 Paper 3 case studies were recovered by OCR from a damaged source file — those are marked where it applies.

About Business communication

Questions on business communication: methods of communication, barriers to communication and how to overcome them, and the role of managers in communication.

5 past paper questions on this topic since 2021, across 3 exam sessions.

How often it comes up

YearPaper 3TotalChart
202411
202333
202111

5 more questions from 2021–2024

🔒 Unlock every Business communication question from 2021–2024

All 5 come with their mark schemes, answers and case studies, and appear in the practice tool above once you’re signed in. It’s free.

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A few of them

  • 9609/31 · May/Jun 2024 · Question 2Analyse two disadvantages to GBS of its… 🔒
  • 9609/31 · May/Jun 2023 · Question 2Analyse two limitations to WP of its… 🔒
  • 9609/32 · May/Jun 2023 · Question 2Analyse two benefits to OV of the… 🔒
  • 9609/33 · May/Jun 2023 · Question 1Analyse how two barriers to communication resulting… 🔒
  • 9609/31 · Oct/Nov 2021 · Question 3Evaluate the most effective way that FF’s… 🔒

Questions and mark schemes are from past Cambridge papers and are reproduced for revision. Topical Vault is an independent revision resource, not affiliated with or endorsed by Cambridge Assessment International Education.

A Level Business questions by topic

Each topic opens this practice tool with only that topic’s questions, plus how often it comes up and every question on it in one list.

  1. Unit 1Business and its environment
  2. Ch 3Size of business
  3. Ch 4Business objectives
  4. Ch 6External influences on business activity
  5. Ch 7External economic influences on business activity
  6. Ch 8Business strategy
  7. Ch 9Corporate planning and implementation
  8. Unit 2Human resource management
  9. Ch 10Human resource management
  10. Ch 13Organisational structure
  11. Ch 14Business communication
  12. Ch 15Leadership
  13. Ch 16Human resource management strategy
  14. Unit 3Marketing
  15. Ch 19The marketing mix – product and price
  16. Ch 20The marketing mix – promotion and place
  17. Ch 21Marketing analysis
  18. Ch 22Marketing strategy
  19. Unit 4Operations management
  20. Ch 25Capacity utilisation and outsourcing
  21. Ch 26Location and scale
  22. Ch 27Quality management
  23. Ch 28Operations strategy
  24. Unit 5Finance and accounting
  25. Ch 31Costs
  26. Ch 33Financial statements
  27. Ch 34Analysis of published accounts
  28. Ch 35Investment appraisal
  29. Ch 36Finance and accounting strategy